Question 1

When can I move in?

Accepted Answer

If there is a storage space available that meets your specific storage needs, you can move in anytime during office hours.

Question 2

How much notice tobe given before I move out?

Accepted Answer

Notices are due 15 days before intended move out date. Contact your facility for move out instructions.

Question 3

What is the move out procedure?

Accepted Answer

When you are done with the unit, it needs to be swept clean and the lock needs to be removed from the latch. Please come in to the office to complete our vacate form to finalize your move out.

Question 4

What type of documentation do I need to provide in order to rent a space?

Accepted Answer

We require a government-issued photo ID (example: driver’s license, state ID, or passport).

Question 5

Do I need to sign a long-term lease?

Accepted Answer

No, we rent on a month-to-month basis with no long term commitment.

Question 6

Does there have to be someone in the office to let me though the security gates?

Accepted Answer

It varies by location. Some facilities will provide an access code when you sign the lease and others require a tenant to provide a photo ID in the rental office prior to obtaining an access code. Please contact the facility in question for specific information.

Question 7

How do I make a payment?

Accepted Answer

Payment options may vary by site. For more information, please reach out to your local facility or click

Question 8

Do you have autopay?

Accepted Answer

Yes, we do have autopay and we recommend using it in order to minimize the chances of having late fees and losing gate access.

Question 9

How do I set-up my online account?

Accepted Answer

Go to

Question 10

Do you sell boxes and storage supplies?

Accepted Answer

Yes. We sell various moving supplies in our office.

Question 11

How do I know how much storage I will need?

Accepted Answer

You can either use our

Question 12

Are there any items that I am NOT able to store?

Accepted Answer

Liquids, lithium batteries, firearms/ammunition, explosives, flammable liquids, toxic materials, gardening soil, fertilizer, birdseed/animal feed, perishables and food items. Please contact us if you have any questions regarding a specific item.

Question 13

Do you have handicarts and dollies available at your facility?

Accepted Answer

Yes. You are welcome to use our complimentary carts to move in.

Question 14

Can I park multiple vehicles in a single parking spot?

Accepted Answer

We only allow one vehicle to be parked per parking spot.

Question 15

Do I need to provide paperwork to park a vehicle in a parking spot?

Accepted Answer

We require current proof of insurance and registration.

Frequently Asked Questions